I have been in pain,missing work due to the accident and only wanted to settle with twi bills, pain and suffering,wages, and chiroptacter visits. That is illegal to take someones sensitive information and lie about a settlment to get. I was lied to on why this adjuster name Patrica bookman needed my sensitive information. The settlement was releasing them of all responsiblity for my claim. I was informed by a adjuster that they needed my ssn to settle out my claim so i gave it to her we verbally agreed on a amount to give me and then the lady hung up with me and used my ssn to contact third parties which she had no permission to do at all. Was your experience better or worse? Let us know. The overall experience was not the best, so we want you to shout out your thoughts. The agent only discussed adjusting the due date. The agent expressed interest in helping customers, but provided little details regarding payment assistance programs. The question asked of the representative was relating to payment assistance programs. On the third attempt, we were able to connect with the customer service department. We called again and the same thing happened. We called the customer care hotline and while listening to the options, we didn’t answer fast enough and the call ended. When customers contact Safe Auto, be prepared with the information necessary to proceed with your call.
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